某酒店前台营销培训深深一吻.pptx

Front Desk Sales前台营销;Workshop Topics课程主题;Housekeeping Details课程细节;Lunch 午餐时间 Smoking Area 吸烟区 Emergency Exits 紧急出口 Window of Opportunity 打开心扉，把握机会 ;Who is the Secret Agent?谁是“秘密特工”？;Discovering Your Secret Sales Force;Your Secret Sales Force - increase sales through:你潜在的营销力－通过以下方面增强销售;Six Steps to Successful Selling;;;Know your Customer了解你的顾客 ;What type of guest stays at your hotel?哪种类型的顾客在你的酒店入住？;;Communication沟通;The Power of Communication沟通的力量;Good Communication Skills有效沟通的技巧;Communication – Things To Avoid交流 —— 应该注意避免的事项;Tea time!;Telephone Skills打电话的技巧;Reasons People Call打电话的原因;Phone Etiquette打电话中的礼节;Tone of Voice Makes an Impact语音语调留下映象;Tips for Effective Telephone Reservations 有效电话预定的小技巧;;Things Every Front Desk Agent Should Know件每一个前台工作人员应该知道的事情;Knowledge is Power知识就是力量;;Deliver the Benefits传递实惠;The Benefit Ball实惠之球;Features and Benefits特色和实惠;You may try 你可以试试;;Game 小游戏;Handling Objections处理异议;OBJECTION 异议;To Make the Sale:为了营销：;Let us have Lunch!;;You Never Get a Second Chance to Make a Great First Impression.;Capturing Phone Inquiries抓住电话垂询;Walk - Ins步行程式;Walk - Ins步行程式;Selling Strategies; ;Wyndham Rewards…Two Ways to Earn温德姆奖赏计划…获得的两个途径;Wyndham Rewards…Administration温德姆奖赏计划…监管;Advantages of Joining Wyndham Rewards加入温德姆奖赏计划的好处;Advantages of Joining Wyndham Rewards加入温德姆奖赏计划的好处;Wyndham Rewards…Scripts温德姆奖赏计划…规范用语 ;Mention Wyndham Rewards at least 4 times to each guest: 向每个顾客至少4次提到温德姆奖赏计划 Reservation 预定 Check-in 入住 Welcome call 欢迎电话 Check-out 退房 ;Consider these Possible Selling Scenarios考虑一下这些可能实行的销售方案;Consider these Possible Selling Scenarios???虑一下这些可能实行的销售方案;Rate of the Day当日房价;Selling Rate of the Day销售当日价格;May I ask what brings you to the area?; 我能问问您来这里有何贵干吗?; No problem. We also have a suite available with a small conference table that’s just right for your needs. It will be a great location for your meeting.; 没问题。 我们还有一个带小会议桌的套间， 正合你意。 正是您开会的好地方;I can