QRCI training质量问题的快速反应 中英文.ppt

* 8D methodology8D方法,on one single sheet在一个单独的表格上, on the shop floor在车间 UAP : QRQC Board生产部：QRQC板 Lessons learned 学到的经验 Tracking Chart 跟踪图 Action Plan 行动计划 FICS Analysis What is the standard ?“ FICS分析“标准是什么？” * FICS : Factor Investigation and Compliance to Standard and Is / Is not “因素调查及遵守标准”和“是/否” FICS For non-detection then for occurrence, list-up likely factors (based on Ishikawa Analysis)对于未察觉而发生的事件，列举所有可能的因素（基于鱼刺图分析） For each factor, identify control points (or measurables)对于每个因素，识别控制点或测量点 For each control point对每个控制点, What is the standard 标准是什么?(speak with data 用数据说话) What is the real situation 实际情形是怎样的 ? (speak with data 用数据说话) 1st judgment 第一次判断: Reality vs. standard 实际情况与标准对比 (O, X, D) ? 2nd judgment 第二次判断:Standard OK 标准正确? (O, X, D) If judgment ?(O,O), launch 5 why‘s 如果判断?(O,O), 启动5why 分析 Is是 / Is not否 Use comparisons to find hints 比较找到的线索: watch the parts 观察零件, compare good and bad 将好坏零件进行对比, Describe the problem (D1) in terms of is and is not. 用术语描述问题“是”或“否 Make comparisons 做比较! - between shifts 班次之间, - between operators 操作工之间, - between before and after 前后之间, - between products 产品之间, - between machines 设备之间 … 5. Organization组织 Principle原则 Gap / Line QRQC GAP/生产线QRQC UAP QRQC 生产部QRQC * * * Factor Investigation and Compliance to Standard (FICS) 要素调查及遵守标准 Introduction to QRCI -质量问题的快速反应 * Agenda目录 Requirements for a performing problem solving解决问题的必要条件 Introduction to QRCI / QRCI 介绍 QRCI Behaviors / QRCI 行动 QRCI Tools / QRCI 工具 QRCI Organization / QRCI 组织 How to deploy ? 怎样开展？ Requirements for a performing problem solving解决问题的必要条件 * Brainstorming 头脑风暴 What is the Managers role in problem solving ? 问题解决过程中管理者的作用是什么？ 3 post-it / person 每个人列出三条 What are the key points for an effective problem solving ? 有效解决问题的关键是什么？ 3 post-it / person 每个人列出三条 2. Introduction to QRCIQRCI介绍 2 Examples 两个例子 History 历史 Definition 定义 * 2 different approaches to tackle an issue2种不同的方法去解决一个问题 A first approach to prob