KPMG(毕马威)笔试【经典24题.docxVIP

The bar chart below shows the number of temporaiy and permanent staff working in five regional call centres: □ Temporary staff□ Permanent staff二SSJO」CDW=N □ Temporary staff □ Permanent staff 二SSJO」CDW=N Region Permanent staff Temporary staff NW 20 16 NE 22 22 E 18 18 SW 28 25 SE 30 18 Average number of calls ta ten per hour Region 1. The actual number of calls taken per houi in Region SWfell 10% shoit of the target set - what was the target number of calls per hour? A 7,000 B 7.500 . C 8,000 D 8,500 E 9,000 F 9,500 G 10,000 H 10,500 A 544 B 566 C 588 D 610 E 632 F 654 G 676 H 698 3. if the iatlo of permanent to temporary staff in Revlon SE was ihe same is for Region E. but the total number of staff remained the same, what would be the cliange in cals handled per Hour? A 1,040 B 1,080 C 1,120 D 1r160 E 1200 F 324。 G 1,280 H 1,320 4. Wlikhlwo iGqi011s h^kd Ihe higliest total nunibt of calls iMhdled per hour by 口电tEiKHiorif staff? A Regions NE S Regions 楠Z 起 E C Regions NW M WE D Regions E SE E Regiorts E SW F Regiori SW 5 NW G Rtgions SWANE H Regions SE 3 SW Answers: 1.E (28x200+25x100)/(100%-10%)=9000 2.C (20x250+16x300) x6%=588 3.B Region E (permanent: temporary)=3:2 Region SE Total: 400 Permanent: 150 Temporary: 250 (New) Permanent: 400x3/5=240 Temporary: 400x2/5=160 所以我们可以得出 P增加了 90人，T减少了 90人 90x(30-18)=1080 (我们可以用其他方法算，但是却不是最节约时间的算法 ) 4.E 目测，(SE和SW勺P每小时接的电话数是最高的，而且 SW勺P的人数多，所以总数上 SW^ 定比SE要高。虽然E的每小时接电话数不高，但是他人数最多，所以总数也很高) The table be low shows Coach Travel Limiteds ticket prices and sales targets to three destinations over a 4 week period: Destination Average price per ticket (GBP) 4-week sales target (GEP) Week 1 revenue (GBP) Week 2 revenue (GBP) Hopworth 48 43,200 11,232 121a96 J um pf ord 50 60 Pog 21 ,,6C0 19,200 Sktpdown 40 16,000 4 J 60 4.640 5. IT the combined sales tavgert to all three desfliiations ovarthe cui rem period is Increased l)y 5H, what is tlie total amount of revenue ihat lerimin^to be earned hythe end of ihis four - week period in oi itei