项目沟通管理.pptVIP

Project Communications Management Two Factors of A Successful Enterprise Communication People Management NOKIA CEO Mr. Orila Dialogue @ CCTV Project Communications Management Processes to ensure timely and appropriate generation, collection, dissemination, storage and ultimate disposition of project information 项 目 沟 通 管 理 沟通计划 确定项目干系人的信息与沟通需求:谁需要何种信息，他们何时需要这些信息，并且这些信息通过谁，运用何种方式传递给他们。 On most projects, the majority of communications planning is done as part of the earliest project phases. However, the results of this process should be reviewed regularly throughout the project and revised as needed to ensure continued applicability. Communications Planning Inputs to Communications Planning Communications requirements – The sum of the information requirements of the project stakeholders Communication technology – Used to transfer information back and forth among project stakeholders Constraints Assumptions Tools Techniques for Communication Planning Stakeholder analysis – A method for developing a methodical and logical view of the information needs of the stakeholders and of the sources to meet those needs 为了对项目干系人的信息需求和信息资源形成一种系统的和符合逻辑的观点以满足需求，应对多种多样项目干系人的信息需求加以分析 Question Outputs from Communications Planning Collection and filing structure – Methods used to gather, update, and store various types of information Distribution structure – Specifies to whom information will flow and what method will be used to distribute various types of information. Description of information to be distributed – Includes format, content, level of detail, and conventions and definitions to be used Production schedules – Show each type of communication Methods for accessing information Method of updating and refining the communication management plan as the project progresses Information Distribution Making needed information available to project stakeholders in a timely manner Includes implementing the communi