供应链管理之全球最佳实务.pptx

SCM Global Best Practice供應鏈管理之全球最佳實務勤業管理顧問公司Arthur Andersen Business Consulting陳光敏 (Timothy Chen)AgendaGlobal Best PracticeSupply Chain Global Best Practice IntroductionCase Study 1 2(Capacitor Notebook)Q A 5 min20 min10 min 5 minUnderstand Customer WantUNIVERSAL Measure ImprovementContinuously ImprovementEvaluate ProcessImplement ImprovementCOMPETITIVEQualityINTERNALProcessPhase 1Phase 2Phase 3Phase 4OrganizationCreateReengineeringStrategyDevelopDetailedDesignImplementSolutionsEvaluateResultsTechnologyPeopleMeasurementHow Can Best Practices Be Applied ?Re-engineeringProcess Improvement ModelTQMBenchmarkingArthur Andersen Global Best PracticeKnowledge SpaceSupply ChainGlobal Best PracticeLinks in the Supply ChainSenior managementCustomer serviceDesignMarketing and salesProductionPurchasingLogisticsTreasury managementSenior Management LinkSummary of Best PracticesGive visible support Align SCM objectives with strategic planProvide SCM trainingSource Material: Beyond Logistics:Supply Chain ManagementSenior Management LinkThree import ways senior management can contribute to the SCM Mandating performance measurementPerformer - XeroxBest practice - Identify performance measurementAllocation resources to the programPerformer - SmithKline BeechamBest practice - Contracted with a consultant firm to develop learning-by-doing coursesSource Material: Beyond Logistics:Supply Chain ManagementCustomer Service LinkThe customer service link can be a source of valuable information for organizing the entire supply chainCustomer Service LinkPerformer - Federal Express Best Practice - Survey customer to identify incidents of dissatisfactionBroadcast incident occurrences and improvementRespond quickly to incidents of customer dissatisfactionCreate incentives for employees to improve performanceMonitor the customer service initiativeSource Material: Not Resting on Its LaurelsDesign LinkSummary of Best PracticesCreate a consistent flow of new products into the marketplaceManage care