酒店《优先计划者计划》培训活动纲要.docxVIP

A HOTEL XXX大酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task任务：SPP仕达屋优先方案者方案 CodeOH-SM-CS-SOOl Code OH-SM-CS-SOOl Objectives 目的： At the end of this session, each trainee will be able to Aware of the SPP knowledge. 掌握关于“仕达屋优先方案者方案”的知识。 Flexible use SPP to enroll. 灵活运用“仕达屋优先方案者方案”来开展客户成为会员。 Can answer client question about the SPP. 能够答复出客人提出的关于“仕达屋优无方案者方案”的问题 Standard 标准：Refer to SP 参照标准与程序 Resources培训器材：Flip Chart白板,Handout培训资料. Method培训方式Introduction 介绍Prepare onChart 准备白板FlipTraining StepsShow Method 培训方式 Introduction 介绍 Prepare on Chart 准备白板 Flip Training Steps Show “说明从此课所能学到的内容（目标） The course should be divided into two parts: 课程可分为二部份： Introduction of SPP 关于仕达屋优选方案的介绍。 Introduction about the benefit of SPP 关于仕达屋优先方案的优惠情况介绍。 How to enroll member 如何使客户参加SPP Time 时间 lOmin 50min Contents 课程 Lecture 教室式 Roll Play 角色扮演 Summary 总结 Explain the SPP to the trainee (refer to SP). 概括讲解有关仕达屋优先方案(根据标准与程序 上所提到的工程)。 Explain the benefit about SPP to the trainee. 讲解有关仕达屋优先方案的优惠情况。 SPP can help catering sales associate have more loyalty client, so every one should identify other potential opportunities, and follow up. 仕达屋优先方案可以帮助每位宴会销售人员获得更 多的忠诚客户，所以应注意到其它可行的潜在客户， 并负责跟进。 Explain each steps of communicate (objectives), and present some demonstration during the explaining. 讲解有关沟通的每一步骤(目标)，并做相关演式。 According to the explanation, each trainee practices as a staff to enroll a potential client. Remember to present the SPP benefits. 根据上述讲解，每位学员练习开展一名潜在客户成 为我们的仕达屋优先方案者方案的会员，并注意在 练习过程中运用优惠政策。 Give critique after each practice. 在每个练习之后进行评估。 Ask question and have participant explain. 提问，并请答复者解讲其内容。 Summarize the point of this session. 总结此次课程要点。 15min 15min 20min lOmin Total: 60min