珠宝行业波多里奇奖讲义.pptx

Subject 主题4Category, Item, Area and SpecificQuestions asked by the BaldrigeModel波多里奇所要求的类、条款、区域和特殊问题Baldrige Criteria for Performance Excellence Framework: A Systems Perspective波多里奇业绩卓越框架：系统性方法Organizational profile: 组织简介Environment, Relationships and Challenges环境、关系和挑战???????Human Resource Focus人力资源关注?Strategic Planning战略策划?Leadership领导力?Business Results经营结果Customer and Market Focus顾客和市场关注?Process Management过程管理Measurement, Analysis, and Knowledge ManagementLeadership Triad领导力三元组Leadership (Category 1), Strategic Planning (Category 2), and Customer and Market Focus (Category 3) represent the leadership triad. These Categories are placed together to emphasize the importance of a leadership focus on strategy and customers. Senior leaders set your organizational direction and seek future opportunities for your organization. 领导力（第1类），战略策划（第2类），顾客和市场关注（第3类）是领导力三元组。这些类放在一起是为了强调领导关注战略和顾客的重要性。高层领导建立组织的方向并寻求组织未来的发展机会。Results Triad结果三元组Human Resource Focus (Category 5), Process Management (Category 6), and Business Results (Category 7) represent the results triad. Your organization’s employees and its key processes accomplish the work of the organization that yields your business results. 人力资源重点（第5类）、过程管理（第6类）、以及经营结果（第7类）是结果三元组。组织的员工及其关键过程是完成经营结果的全部。All actions point toward Business Results—a composite of customer, product and service, financial, and internal operational performance results, including human resource and social responsibility results. 所有活动都是以综合经营结果为导向—顾客群、产品和服务、财务的以及内部运作的业绩结果，包括人力资源和社会责任结果。System Foundation体系建立基础Measurement, Analysis, and Knowledge Management (Category 4) are critical to the effective management of your organization and to a fact-based system for improving performance and competitiveness. Measurement, analysis, and knowledge serve as a foundation for the performance management system. 测量、分析及知识管理（第4类）是组织的有效管理以及以事实为基础的、提高业绩和竞争力的体系的关键。测量、分析及知识能够作为业绩管理体系的基础。Key Characteristics of the Criteria - Focus on Business Results 标准的关键特征——关注经营结果（1）Focus