西餐点菜服务礼仪.pptx

Helping to Order Some Food;Task completing;Students are required to 1. learn some words and phrases: recommend; local; particular; specialty; 2. learn how to help to order some dishes; 3. learn some different food cultures between China and western countries. ;西餐点菜服务礼仪 1）菜单应先递给女士，无女士则先递给长 者。如果有很多人一起用餐，则可以将菜单递给主宾。 2）应给客人充裕的时间选择，也可看情况介绍一些招牌菜（house specialty）或当日有特价的菜式（today’s special）。 3）在接受点菜时，必须问清客人的需求，“您喜欢怎样做您点的……?”（How would you like your…?） 4) 例如，牛羊肉通常有五种不同的成熟度，即全熟(well-done)、七成熟(medium-well)、五成熟（medium）、三成熟(rare)和一成熟（bleu, 即“带血牛肉”）。 ;5）如果客人点的菜已售完，也可以说：“恐怕……已经售完了。”(I’m afraid…is sold out.)跟着可以建议：“您要个……如何？”（How about…?） 6) 如果某道菜得花费较长的时间做准备，一定要事先说清楚：“恐怕这道菜得花些时间来准备，”（I am afraid it will take some time to prepare.）并且问明对方是否介意，以免耽误了赶时间的客人。此时，可以推荐其他准备时间短的菜式：“如果您赶时间，我推荐您……。”（If you are in a hurry, I would recommend…） 7) 点菜完毕后，需询问客人是分单还是合单结账。（One bill, or separate bills?） ;套餐（table D’hote）是餐厅已配制好的菜式组合。可以问：“您要哪一种套餐？”（Which kind of table d’hote would you prefer?） 零点餐（A La Carte）则是根据客人的选择提供菜式。客人的选择与最大的灵活度，花费也比较高。 ;;1. Word matching:;Direction: Listen to the dialogue and answer the following questions. 1. What kind of dish does the guest want to try? 2. Does the guest have any special taste? 3. What does the waiter recommend? 4. When will the dish be ready? 5. Does the guest want some drink? ;Direction: Listen to the dialogue again and supply the missing information. H=Hostess G=Guest H: Good evening._______(1)_______? G: Yes. Could you _______(2)________me some special Chinese food? I’d like some _____(3)_________ H: What type of dishes do you prefer, _______(4)_________ or _______(5)_________ones? G: I don’t have any ________(6)___________taste. H: If that’s the case, I’d like to ______(7)________you taste “Dongjiang Salt-baked Chicken”, it’s a Guangdong ______(8)_______. It’s very ____(9)______. ______(10)_________ dish. _____(11)_________. G: Ok, I’ll take it. H: We have a very nice broccoli today. _______(12)________ mixed vegetabl