实用商务英语写作课件-Unit 6Social Correspondence (II).pptVIP

Layout At the beginning of the letter body, the nature of complaint should be described, such as product defect, product damage, unsatisfactory services, unpleasant experience you have encountered, inconvenience caused and so on. You need to describe the incident in detail, including date, location, personnel, etc. Request corrective action at the end of the letter, and claim for refund or replacement. It may also include a demand for a prompt reply or an expression of confidence that the company will handle the matter satisfactorily and fairly. Sample of Letter of Complaint– complaint about a product Dear Sir, ? Mobile Phone Model No. 0000 ? I am writing to complain about the poor performance of your mobile phone I ordered from your on-line store yesterday. ? A couple of days ago, I came across a piece of news about the sales promotion of your mobile phone. I was so attracted by your advertisement that I placed an order. However, after I had used it for a short while, it did not work at all. So, I had to switch it off with extreme disappointment. ? I decided to return it to your store and request you to replace it with a brand new one with best quality, or else, a quick refund will be highly appreciated. ? Regards, Bill Sample of Letter of Complaint– complaint about a service Dear Sir, Much to my regret, I am writing to make a strong complaint about the impolite treatment that my friends and I received when we visited your coffee shop last Sunday evening. It is said that the service of yours is big-league. However, we just received unexpected ill-mannered reception that night. One of the shop assistants, whose badge number was 003, served us rudely when he was asked?to serve us tea and coffee, which totally ruined our good mood. I think it was his duty to serve us well and make us have an enjoyable evening at the coffee shop, but he just turned?a deaf ear to our requests and acted in an impolite manner. We wish you would train your waiters and