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NCE HR Assessment Project Final Presentation December 1998Table of ContentsProject background and approach …………………………………………………………………………………………………... Page 3 Key Issues: Challenges facing NCE HR today …………….……………………...………………………………………..……. Page 11 Overarching Issues, Benchmarks Customer Satisfaction Levels NCE Today: Function by function analysis/Strengths Future Opportunities - Compensation Administration - Benefits Administration - Payroll/HRIC - Learning - Workforce relations - Staffing - Safety and Industrial Hygiene - Disability Management - Field ServicesHR Organization Model Recommendations.….…………………………………………………………………………………..……Page 44 Recommended structure for the future Roles and Responsibilities Skills, Competencies Experience requirements HR Transition Planning………………………………………………………………………………………………………………….. Page 60 Key Success Factors Transition Plan: 8 Quarter Transition Plan Time line Key Project DescriptionsAppendix …………………………………………………………..……………………………………………………………………... Page 72 Product/Service locations in the future Corporate Center/Business Unit/Shared Services model Detailed HR Transition Plan (Excel file) Example Service Level Agreement and Service Level Agreement Development ApproachProject Background Approach- Confirming the “future state” vision for NCE’s Human Resources organization,- Conducting a current state assessment of the HR processes, organization and technology,- Evaluating HR’s customers’ needs and perceptions of current and desired service levels and competencies,- Conducting a benchmarking study based on similarly sized HR organizations,- * Developing a list of HR products and services currently offered, and determining with HR leaders the potential future location of HR products and services (Corporate Center, Business Unit, Shared Services)- Conducting a gap analysis between the current HR processes, organization and technology and the future model of Human Resources,- Developing a competency model for the Human Resou