联合国贸易发展委员会-数字经济中的消费者信任：在线纠纷解决案例（英）.pdfVIP

N O V E M B E R 2 0 2 1 UNCTAD Research Paper No. 72 UNCTAD/SER.RP/2021/15 Alex Consumer trust in the digital Chung economy: The case for (PhD) Consultant online dispute resolution Division of International Trade and Commodities, UNCTAD Abstract alex.chung@ As e-commerce expansion surges, consumer trust remains fragile. This mis