洲际酒店建立标准教学文案.pptVIP

第一页，共20页。 COURSE OBJECTIVE 章节(zhāngjié)目标 By the end of this session you will be able to 在本章节结束时，您将能够: Define a standard and distinguish between Product Service Standards 定义标准及产品和服务标准之间的区别 Explain the differences between Brand, Hotel and Department Standards 解释品牌，酒店及部门之间的区别 Explain the Characteristics of a well written standard 解释书写完整良好的标准的特征 List the action steps to follow when setting implementing standards in your Department 列出在本部门设定及实施(shíshī)标准时遵循的行动步骤