BEC高级口语真题答案.docVIP

【剑桥BEC真题集第二辑】TEST 1 客户关系： 让客户感到受到重视的重要性 公司发展：控制公司扩张的重要性 营销：如何确保公司的代理商始终保持高效率 PART 2 A. Customer relations: the importance of making customers feel valued. In my opinion, maintaining good customer relations is of vital importance to a business. If not, you may have no way to sell your products or services to customers. Then, there is no chance for you to make money. In order to establish good relations with your customers, you should make customers feel valued. There are a number of ways to make them feel valued. Firstly, you should have a friendly attitude toward them and show respect for the