上交大高职《城市轨道交通客运服务英语》教学资料 教学课件 城市轨道交通客运服务英语——第十章.pptxVIP

Project 10 Dealing with Complaints Project Objectives To understand the importance of dealing with complaints; To understand basic terms of dealing with complaints; To supply customers with help and feedback; To master the sentence patterns of dealing with complaints; To master the capability of dealing with complaints on Metro service. Ⅰ Practice and Learn Ⅱ2 Listening Comprehension Ⅲ Read and Learn Ⅳ Translating Skills of Appositive Clause CONTENTS Section Ⅰ Practice and Learn Mini Talks Words and Expressions Dialogues Exercises Exercises Section Ⅱ Listening Comprehension Mini Sentences Listen and Match Listen and Complete Listen and Answer Mini Practice Section Ⅲ Read and Learn Notes of the Passage Words and Expressions Words and Expressions Words and Expressions Notes of the Passage Notes of the Passage Notes of the Passage Notes of the Passage Notes of the Passage Notes of the Passage Notes of the Passage Notes of the Passage Notes of the Passage Notes of the Passage Notes of the Passage Notes of the Passage Notes of the Passage Notes of the Passage Notes of the Passage Notes of the Passage Notes of the Passage Notes of the Passage Notes of the Passage Notes of the Passage Section Ⅳ Translating Skills of Appositive Clause 翻译方法 判定方法 判定方法 翻译方法 翻译方法