豪生国际酒店 市场销售部标准操作程序（中英）P93.docxVIP

 Standard Operating Procedures-Sales Marketing POLICY NO. SUBJECT SM-SALES-001 Hiring a New Staff SM-SALES-001 雇佣新员工 SM-SALES-002 Look for a Sales Staff SM-SALES-002 寻求新员工 SM-SALES-003 Select a Right Person SM-SALES-003 正确选择员工 SM-SALES-004 File System SM-SALES-004 文件归档系统 SM-SALES-005 Change of File Information SM-SALES-005 更新资料信息 SM-SALES-006 Trace System SM-SALES-006 文件跟踪流程 SM-SALES-007 Corporate Rate Letter/Contract/ Thank You Letter to 1st Visit SM-SALES-007 公司协议价/合同/初次拜访感谢信 SM-SALES-008 Group Definition Policy SM-SALES-008 “团队”的概念 SM-SALES-009 Local Corporate Accounts Guarantee SM-SALES-009 当地重要客户订房保证 SM-SALES-010 Group Handling Procedure SM-SALES-010 团队接待程序 SM-SALES-011 Rooming List SM-SALES-011 分房名单 SM-SALES-012 Corporate Group Handling SM-SALES-012 商务团队接待程序 SM-SALES-013 Opening a New Corporate Account SM-SALES-013 建立新的公司协议 SM-SALES-014 Executive Floor Rate Integrity SM-SALES-014 行政楼层房价操作标准 SM-SALES-015 Long Staying Policy SM-SALES-015 长住房政策 SM-SALES-016 Travel Agent/Airlines Discount Policy SM-SALES-016 旅行社/航空公司折扣政策 SM-SALES-017 Commission Entitlement SM-SALES-017 佣金分配政策 Standard Operating Procedures-Sales Marketing SM-SALES-018 Travel Reservation Procedure SM-SALES-018 旅行社订房操作程序 SM-SALES-019 Group Sell Guidelines SM-SALES-019 团队销售指南 SM-SALES-020 One Month Group Forecast SM-SALES-020 一月内团队销售预测 SM-SALES-021 Three Month Group Projection SM-SALES-021 季度团队销售预测 SM-SALES-022 Daily Sales Call Report SM-SALES-022 每日电话销售报告 SM-SALES-023 Weekly Sales Plan SM-SALES-023 每周销售计划 SM-SALES-024 Responding to Fax/Email SM-SALES-024 传真/电子邮件的回复 SM-SALES-025 Response Time to Leads and Enquires SM-SALES-025 客户询问的回复时间规定 SM-SALES-026 Meeting Group Space Release Policy SM-SALES-026 团体会议的预订确认 SM-SALES-027 FIT Discount Guidelines SM-SALES-027 散客折扣价格制定 SM-SALES-028 Upgrade Policy SM-SALES-028 客房升级政策 SM-SALES-029 Guest Walk Policy SM-SALES-029 超额预订时客人安排政策 SM-SALES-030 Suite Reservation Policy SM-SALES-030 套房预订政策 SM-SALES-031 Defaults of Contract Terms SM-SALES-031 合同条款不履行时的处理政策 SM-CS-