浅谈酒店客房服务的优化策略.pdfVIP

浅谈酒店客房服务的优化政策 浅谈酒店客房服务的优化策略 摘 要： 客房是饭店里最重要的部门，和客人的联系也最密切。脱离了客 房饭店的一切运作都失去了意义。搞好客房服务管理工作，将会直接 影响饭店的运行与管理，同时也会影响饭店的形象、气氛及经济效益。 Guest room is the most important department of hotel, and also it has the most closely relationship with guests. If the operation of hotel moves away from guest room, all it will be meaningless. Do well in management of housekeeping service, which will directly affect the operation of the hotel and management, and also affect the image of the hotel, the atmosphere and economic benefits. 【关键词：客房服务；服务质量；优化原则