《旅游情景英语》课件Unit 1 Meeting the Guests.ppt

Discuss the following questions and write your answers. 1. What should the guide do before the tourists arrive? 1) Check the arrival time; 2) Contact the bus driver; 3) Arrive at the airport or station half an hour earlier; 4) Wait for the group with a sign at a place where the guests can easily see you. 2. How to meet the guests for the first time and what are involved? 1) Finding guests; 2) Self-introduction; 3) Giving greetings; 4) Confirming numbers of the tourists/luggage; 5) Moving out of the airport/railway station; 6) Offering help. Discussion 5.Is a welcome speech important? What should be included in a welcome speech? 4. When and why should the guide make a welcome speech?  Yes . An Outline of a Welcome Speech 1) Asking for attention; 2) Self-introduction; 3) Introducing a person to a group; 4) Giving welcomes; 5) Expressing intentions to provide good services; 6) Giving good wishes for a pleasant stay. 3. If you are a local guide, how would you deal with the flight/train delay of the guests when meeting them? The local guide should wait patiently until she or he meets his guest. The local guide should make a welcome speech when his tourists get on the bus. A Welcome Speech Good afternoon, ladies and gentlemen. It’s my pleasure to have friends from London. Welcome to Beijing, the capital city of China. Please sit back and relax. Your luggage will be sent to the hotel by another bus, so you don’t need to worry about it. 6. Read the following material, and try to retell it with your own words. Let me introduce our team, first. Our driver is Mr. Kang. He has been working as a professional driver for 16 years, so you are in very safe hands. My name is Zhao Ming. You may just call me Ming. We are from China International Tour Service (CITS), Beijing Branch. On behalf of our travel agency and Mr. Kang, I’d like to extend a warm welcome to you all. During your stay in China, Mr. Kang and I will be at your service. We’ll do everything possible to