《旅游情景英语》课件Unit 2 Checking in at the hotel.ppt

2. Useful phrases and expressions: Advanced Reservation 临时性预订 Confirmed Reservation 确认性预订 Guaranteed Reservation 保证性预订 no-show guest 预订未到客人 walk-in guest 未预订的散客 FIT 散客 standard room 标准间 single room 单人间 double room 双人间 junior suite 小套间 deluxe suite 豪华套房 presidential suite 总统套房 connecting room 连通房 Operator 总机话务员 morning call 叫醒服务 DDD 国内长途直拨电话 IDD 国际长途直拨电话 collect call 受话人付费电话 check in 办理入住登记手续 check out 办理退房手续 Glossary Discuss the following questions and write your answers. 1. Where does a guest get his first impression of a hotel on his first arrival? He gets his first impression of the hotel at the Front Office. 2. How do the guests make room reservations? 1) Making a call; 2) Sending a fax; 3) Using the internet; 4) Sending a letter; 5) Visiting the hotel directly; 6) Searching and choosing an agent. 3. How does a guest have his room reservation guaranteed? He can have his reservation guaranteed by telling the reservationist his passport or credit card number. Discussion 4. What is a walk-in guest? The walk-in guest is a customer who comes without booking. 5. How does a guest make an IDD call in the guestroom? When making an IDD call in the guestroom, he should dial: 1) The hotel long distance call code; 2) The international prefix; 3) Country code; 4) Area code; 5) The expected telephone number. 6. Study the following model room tariff and then role-play with your classmates about checking in service. 译文： （某饭店）房价表 (自2014年1月起执行) 房间类型 房价（人民币） 标准间 880 高级商务间 1,080 行政套房