IT商业价值倍增的源泉.ppt

IBM Confidential It’s not done in a strategic way, outsource to application to friends, no decision-making procedures, what to outsource, there are many small service provider; IBM Confidential IBM Confidential Doug Elix: “It is staggering to think of how much money is spent on complex technology; analysts claim up to 40% of a company’s IT spend is used to integrate technology.” Morgan Stanley CIO Report, 2001: Integration is the #1 strategic IT project in 2002 The ability to integrate, both inter- and intra-enterprise, is becoming a strategic advantage CIO’s must now be ‘Chief Integration Officers’ CIO’s must manage the complex integration of next generation e-business applications with outdated legacy architectures ERP did not solve the problem—things are getting more complex Now, for the first time in history, CIOs have freedom of choice IBM Confidential Reference: EA value overview presentation Business Architecture refers to the processes, information, people, business locations, events that trigger business processes and the overall business structure of the organization. Enable the business and help to ensure that the desired business capabilities and strategic directions are met * #5:企业必须采用以业务为导向的IT绩效衡量方法 Sources: IBM Analysis; The Strategic Enterprise IT Budget Realities, Aberdeen Group, 2004 衡量方法 IT职能活动 可衡量IT活动 与业务相关的 IT活动 服务水平 范围 举例 可衡量IT活动 系统正常运行时间 处理的交易数量 IT部门月运营成本 与业务相关的IT活动 员工满意度 客户获得率 库存水平 服务水平 IT预算与服务质量 系统响应时间 系统安全性能 中国企业IT组织往往关注此类型绩效 实现业务与技术融合的企业更多关注此类型绩效 * #5: 领先的中国企业还处在试验阶段－实施并不容易 采用 “平衡式计分卡” 将IT与业务表现相连 标准的关键业绩指标 (KPI) 服务水平协议 高级管理人员的支持 旧观念的改变 太多关键业绩指标 建立绩效激励体制 数据可用性和精确性 新的IT业绩衡量系统 实施中的挑战 * 议题 高级管理人员面临的问题 中国IT支出现状 五个管理领域创造价值 战略路线图 你准备好了吗? * IT战略是将业务与IT融合的第一步 1. 分析与愿景 Current state analysis IT visioning Business alignment 2. 策略制定 Scenario development and evaluation 3. 建立战略性路线图 Program set up Program Portfolio Investment analysis Program planning Gap analysis Conceptual Architecture IT Organization 业务战略 行业与技术趋势 环境现状 业务优先