罗宾斯管理学交流与激励.pptVIP

* * * * * * * * * * * * * * * * * * * * * * * * * 11–* 5.2 How Technology Affects Managerial Communication Networked Computer Systems Linking individual computers to create an organizational network for communication and information sharing. EX：hospital, hotel, travel agents, car renting company E-mail Instant messaging (IM) Blogs Wikis Voice-mail Fax machines Electronic Data Interchange (EDI) Teleconferencing Videoconferencing Web conferencing 第五十八页，共七十一页。 11–* Information Technology (cont’d) Types of Network Systems Intranet An internal network that uses Internet technology and is accessible only to employees. Extranet An internal network that uses Internet technology and allows authorized users inside the organization to communicate with certain outsiders such as customers and vendors. Wireless (WIFI) capabilities 第五十九页，共七十一页。 11–* 5.3 How IT Affects Organization Removes the constraints of time and distance Allows widely dispersed employees to work together. Provides for the sharing of information Increases effectiveness and efficiency. Integrates decision making and work Provides more complete information and participation for better decisions. Creates problems of constant accessibility to employees Blurs the line between work and personal lives. 第六十页，共七十一页。 11–* 6. Communication Issues in Today’s Organizations 自 第六十一页，共七十一页。 11–* 6.1 Managing Communication in an Internet World Legal and security issues 法律和安全问题 Inappropriate use of company e-mail and instant messaging Loss of confidential and proprietary information due to inadvertent or deliberate dissemination or to hackers. Lack of personal interaction 个人交流互动问题 Being connected is not the same as face-to-face contact. Difficulties occur in achieving understanding and collaboration in virtual environments. 第六十二页，共七十一页。 11–* 6.2 Managing the Organization’s Knowledge Resources Build online information databases that employees can access. Create “communities of practice” for groups of people who share a conce