酒店前厅部英语培训课件.ppt

第四章 电话服务 电话服务 一、经典对话 Good evening, information desk, may I help you sir? Yes, I have something urgen to speak to Mr. William hoover brown, but I forgot his room number. I see sir , I will check it for you. How do you spell his name please? w-i-l-l-i-a-m, h-o-o-v-e-r ,William hoover Thank you sir , just a minut please. Thank you for waitting sir. Mr Hoover is stay in room 1027,are you calling from outside sir? No, its house phone. I am afraid we can not transfer room to room calls, could you make the call derectly please? You may dial 0 first and then the room number. All right , thank you Y