酒店英语综合教程（第二版）PPT课件Unit 4 Concierge Service.pptVIP

Unit 4 Concierge Service Comprehensive Hotel English Unit 4 The term concierge refers to the supervisor of a hotel’s information desk. She/He answers questions about hotel’s services to guests, provides information about local entertainment events and places of interest, arranges for local transportation, as well as performs chores for guests such as mailing letters and packages. In high-end hotels, a concierge is supposed to be able to “achieve the impossible,” dealing with any request a guest may have. Hotel concierge staff have their own professional association called Les Clefs d’Or