喜来登酒店新员工入职培训教程课件》(.pptVIP

Opportunities for Consistency保持一致性的机会 Cleanliness清洁 Speed and efficiency of check-in and check-out入店登记/离店手续的快捷 Friendly, knowledgeable, and responsive associates友善、富有知识和反应敏捷的员工 第二十九页，共四十五页。 Defining the Sheraton Brand品牌定义的范例-喜来登 Operational Excellence 优异经营 Warm Caring Brand 热诚和关爱的品牌 Largest most recognized brand 最大和最受认可的品牌 SPG (Starwood Preferred Guest) 喜达屋优先顾客计划 Caring Service 关爱服务.. 第三十页，共四十五页。 What is Operational Excellence 什么是喜来登的优异经营? Ope