3981国开（电大）2021年1月《国际商务礼仪》期末试题及答案.docxVIP

试卷代号：3981国家开放大学2020年秋季学期期末统一考试 国际商务礼仪试题2021年1月 考前须知 一、将你的学号、姓名及分校（工作站）名称填写在答题纸的规定栏 内。考试结束后，把试卷和答题纸放在桌子上。试卷和答题纸均不得 带出考场。监考人收完试卷和答题纸后才可离开考场。 二、仔细读懂题目的说明，并按题目要求和答题例如答题。答案一 定要写在答题纸的指定位置上，写在试卷上的答案无效。 三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。 第一局部判断题(30分)There are fifteen statements in this section. Mark the statements True (T) or False (F) according to what you have learned in this course. Traditionally a man opens the door for a woman, an elder, or a senior in authority. The first rule of etiquette is that the other person feels comfortable. This applies only to social situations. Negative behavior can cost a person a promotion, even a job. You do have to give away your precious time to visitors when they come to your office to see you. A simple smile can positively enhance your work environment by altering a negative mood, nurturing camaraderie, and reinforcing self-esteem. When shaking hands with someone you just met, try waiting for the other person to release your hand first. When you begin a conversation with another person, try not to tilt your head forward toward the person. When having a meeting, do not reward latecomers by holding up the meeting until they arrive. When the meal is over, fold the napkin loosely and leave it on the table where your dinner plate was. When you are uncertain about the proper etiquette in a particular situation, you need to have social sensitivity. Japan has banned smoking on the streets in busy areas of Tokyo. It is unprofessional to drink beverages through a straw. At a meeting, sit directly across the table from someone you see as an opponent. If you are asked to do something outside of your job description, you can respond with the sentence Its not in my job description. ” A genuine smile with a twinkle in your eye is a powerful way to communicate your willingness to meet another person. 第二局部选择题(20分)There are five questions in this section. Each question has one or more than one correct answer. Select the correct answer or answers. What can we do