外贸英语函电 课件 Chapter16 Cross-border E-commerce.ppt

16.3.3 售前沟通 11.买家要求免运费 Dear friend, Sorry，free shipping is not available for orders sent to X. But we can give you a X % discount of the shipping cost. 亲爱的朋友，很抱歉，到X不能免运费的，但是我们可以在运费上给你X%的折扣。 16.3实用举例 16.3.3 售前沟通 12.买家希望提供样品，而贵公司不支持样品 Dear friend, Thank you for your inquiry. I am happy to contact you. Regarding your request, I am very sorry to inform you that we are not able to offer free samples. To check out our products we recommend ordering just one unit of the product (the price may be a little bit higher than ordering by lot). Otherwise, you can order the full quantity. We can assure the quality because every piece of our product is carefully examined by our working staff. We believe trustworthiness is the key to a successful business. If you have any further questions，please feel free to contact me. Best Regards. 亲爱的朋友，谢谢您的询问，我很髙兴与您联系。关于您的要求，我很抱歉，我们无法提供免费样品。为了检验我们的产品，我们建议只订购一个产品的一个单位(价格可能比批量订购稍高)。或者，您可以订购全部数量。我们可以保证产品的质量，因为我们的每一件产品都经过我们工作人员的仔细检查。我们相信诚信是成功经营的关键。如果您有任何进一步的问题，请随时联系我。祝好！ 16.3实用举例 16.3.3 售前沟通 13.没有好评，买家对于你的产品表示怀疑 Dear friend, I am very glad to receive your message. Although I haven’t got a high score on aliexpress, I’ve been doing business on eBay for many years and I am quite confident about my products. Besides, since aliexpress offers Buyer Protection service which means the payment won’t be released to us until you are satisfied with the product and agree to release the money. We sincerely look forward to establishing long business relationship with you. Best regards! 译文：亲爱的朋友，我很高兴收到你的邮件。虽然我在速卖通没有多少评价，但我在eBay做业务多年，我对我的产品很有信心。此外速卖通提供第三方担保支付服务，这意味着付款将不会发放给卖方，直到您对产品质量和交易非常满意。希望能够与您长期合作，谢谢。 16.3实用举例 16.3.4 售中沟通 售中沟通主要是发货确认、物流问题，告知客户产品的物流信息，以让客户掌握产品动向。 1.客户下单后发确认单 Dear buyer, Your payment for item X X X has been confirmed. We will ship your order out within X business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks! Best Regards