processmapping中英对照学习.pptxVIP

Process Map: A graphic representation of a process, showing the sequence of tasks; uses a modified version of standard flowcharting symbols 工艺流程图:工艺的图解表现形式,用改进的标准流程图符号表现一系列的任务； （附：工艺流程图：是由一些图框和流程线组成的，其中框表示各种操作的类型，图框中的文字和符号表示操作的内容，流程线表示操作的先后次序。） Mapping: The activity of creating a detailed flowchart of a work process showing its inputs, tasks, and activities in sequence 制图：创建一个显示它输入、任务和动作行为顺序的详细的流程图的行为。 ;A good map is the foundation for continuous quality improvement efforts in which you analyze and agree on the most efficient routes to take under various circumstances. 一张好的流程图是不断努力改善质量的基础，从中你可以分析归纳出各 种境况下最有效的方式。;Objectives 目标;Process Definitions 流程定义;Types of Customers 客户类型;Mapping Levels 制图级别;Level 1: System 系统型;Level 2: Primary Process 主流程;Level 3: Function 功能型;Level 4: Task 任务型;Define the Process 定义过程;Process Definitions 过程定义;Steps 步骤;;Inputs 输入 Drawn as parallelograms 画成平行四边形 Linked to the step where they are used 连到用到他们的步骤 Outputs 输出 Drawn as a parallelograms 画成平行四边形;;Parallel Process 并行流程;;Parallel Process 并行流程;Brown paper for background 深色纸做背景 Transportable 可移动 3x5 stick-on notes or index cards 3×5带黏胶的便条或索引卡 Represent task rectangles 代表任务工作环节的矩形 Use a different color for input and output parallelograms 使用不同颜色的输入和输出平行四边形 May use different colors to represent different departments 可以使用不同的颜色代表不同的部门 Easily moved around, re-sequenced, eliminated, or added to 易于挪动、重新编排、取消或增补 Pencil lines 铅笔线 Erasable 可擦除;Steps in the Mapping Process制图的步骤;2. Sort 排序 A. Find a large, flat surface on which to lay out the notes 找到一个大平面，在上面放上便条 B. Read the stick-on notes while moving around the work surface 沿着这个平台边走动边看便条 C. Remove any tasks that have to do with “inspection,” “revision,” “rework,” or “fix” 删除所有的与“检查”，“修改”，“返工”或“修复”有关的任务 D. Remove any tasks that may belong to another administrative/management process 删除任何可能属于其他行政/管理过程的任务 ;2. Sort 排序 Examine each remaining task and place it into one of two stacks/categories 检查余下的工作，并纳入以下两项任务之一 Ta