酒店实境英语全套教学课件.pptx

《酒店英语》全套课件PART ONE Front Office ServicesUnit 1 What Kind of Room Would You Prefer?Outline 1. Background information2. Warm-up activity3. Listening4. New words and phrases5. Dialogues6. Notes7. ExercisesFront Office in a hotel can also be called reception desk, or front desk .The important branch of Front Office is located at the busiest place with many customers moving in or out ----the lobby. The department plays an important role not only in offering related services to guests, but also in having the following functions:Background information1.????? Selling rooms2.????? Offering information to guests3.????? Coordinating the service for guests with other departments4.????? Showing the exact occupancy percentage5.????? Building the guest file 6.????? Checking out the guest7.????? Setting update-guests’file前厅部工作岗位预订处（Room Reservation） 预订员 reservationist (captain, supervisor)接待处（Check-in/Reception） 接待员 receptionist问询处（Information） 问询员 information clerk收银处（Check-out/Cashier） 收银员 cashier礼宾服务处（Bellservice) 门童 doorboy 行李员 bell attendant电话总机（Switch Board） 接线员 operator商务中心（Business Center） 商务中心服务员 business center clerkWhat is his job???Door boyWhat would you say whenwarm-up and lead-inHi.Hello.How are you?How are you doing?What will you say when you meet a friend/ colleague/ acquaintance?How are you doing?What will you say when you meet a familiar guest?What will you say when you meet a new guest?How do you do?Nice to meet you.Glad to meet you.Pre-reading activityHow long do you plan to stay, sir?What kind of room would you prefer. Sir？You should pay a deposit of RMB 1000 YUAN.How would you like to change, Mr. Peter Smith?I’m afraid our hotel is fully booker for that day.I will put you on our waiting list and call you if there is a cancellation.USEFUL SENTENCESVocabularyReservation n. 预约，预订；保留 同义词：book, hold 短语：hotel reservation, make a reservationPrefer vi. 喜欢；愿意 短语： Prefer to do ，Standard adj. 标准的；合规格的；公认为优秀的Single adj. 单一的；单身的；单程的Check-in n. 签到；投宿登