质量管理：整合供应链（第6版）托马斯·福斯特-foster_mq6_inppt_06.pptxVIP

Chapter 6The Voice of the Market Chapter ObjectivesDiscuss the different types of benchmarking.Assess what type of benchmarking is most appropriate for a particular situation.Compute single-, multi-, and total factor productivity.Understand the ethical issues associated with benchmarking. Copyright ? 2017 Pearson Education, Inc.6-2 Strategic Quality Planning ModelCopyright ? 2017 Pearson Education, Inc.Figure 6-16-3 Gaining Insights Through BenchmarkingBenchmarkAn organization recognized for its exemplary operational performanceInitiator firmTarget firmBenchmarkingThe sharing of information between companies so that both can improve Copyright ? 2017 Pearson Education, Inc.6-4 Gaining Insights Through BenchmarkingBenchmarking is good business because:Openness provides an impetus to continual improvement.Openness can create a competitive advantage through creating psychological barriers to competition. Copyright ? 2017 Pearson Education, Inc.6-5 Gaining Insights Through BenchmarkingProcess benchmarkingFinancial benchmarkingPerformance benchmarkingProduct benchmarkingStrategic benchmarkingFunctional benchmarkingCopyright ? 2017 Pearson Education, Inc.6-6 Purposes of BenchmarkingLearning from successBorrowing ideasBest-in-firmBeating industry standardsBest-in-classNational leadershipBest-in-worldCopyright ? 2017 Pearson Education, Inc.6-7 Benchmarking Purpose and Quality MaturityCopyright ? 2017 Pearson Education, Inc.Figure 6-26-8 Difficulties in Monitoring and Measuring PerformanceLimitations of accounting systemsVariations in the ways companies compute the measures that affect the resultsFocusing too much on results and not causesAnalyzing longitudinal dataComparisons between U.S. firms and foreign companiesCopyright ? 2017 Pearson Education, Inc.6-9 Productivity MeasuresSingle-factor productivity = output/(a single input)Multiple-factor productivity = output/(the sum of multiple inputs)Total-factor productivity = output/(sum of all inputs to production)Copyright ? 2