如何写英文道歉信.pptxVIP

如何写英文道歉信会计学第1页/共16页Unit Two Space Mysteries复习 Review 1 径直走： go straight ahead/on 2 沿着街道走：go along the street 3 过桥：go over the bridge 4 穿过公园：go through the park 5 过马路：cross the street 6 向左/右转：turn left/right 7 在第一个路口右转：take the first (turning) on the right 8 在第二个路口左转：take the second (turning) on the left第2页/共16页Unit Two Space MysteriesP44 例文1 翻译 TranslationDear Mr. Hill: Please accept our sincere apology. We are very sorry to have charged you twice for the same product.亲爱的希尔先生： 请接受我们真诚的歉意！十分抱歉，我们对同样的产品收取了您两次费用。第3页/共16页Unit Two Space MysteriesP44 例文1 翻译 Translation It was clearly a mistake at our end and not one that we take lightly. We can certainly understand your shock when seeing double the amount expected on your credit card statement. 这显然是我们的错误，而且是不容轻视的错误。当您看到信用卡对帐单上的金额增加一倍时，我们完全能够理解您的震惊。第4页/共16页Unit Two Space MysteriesP44 例文1 翻译 Translation I understand from my staff that the error was due to a computer glitch in our automated billing system. As a result of this issue, and in order to prevent this from happening in the future, new procedures are being put in place. 我从我的员工那里了解到，这次的错误是由于我们的自动计费系统中存在的计算机故障。 鉴于这个问题，并且为了防止将来发生这种情况，我们正在落实新的程序。第5页/共16页Unit Two Space MysteriesP44 例文1 翻译 Translation In the meantime, we have credit your account for the appropriate amount $500. We hope that this will be sufficient to correct the error and address any inconvenience this may have caused you. 与此同时，我们已经将错误扣除的500美元存入了您的帐户。 我们希望这些举动足以纠正之前的错误，并解决可能给您带来的任何不便。第6页/共16页Unit Two Space MysteriesP44 例文1 翻译 Translation We thank you for bringing this to our attention. It will help us improve our operations and services. We very much appreciate your business and hope that you will remain a valued customer. 我们感谢您让我们注意到这个问题。这将帮助我们改善运营，提高服务。我们万分感谢您的光临，并且由衷地希望您继续做我们的重要顾客。第7页/共16页Unit Two Space MysteriesP44 例文1 翻译 Translation If there are any other issues that need to be addressed, please don’t hesitate to contact me. 如果您还有其他问题需要解决，请随时与我联系。第8页/共16页Unit Two Space Mysteries道