郭贵荣《餐饮服务（双语）》任务1餐饮概述.pptxVIP

项目一 认识餐饮服务Project 1: Understanding food service;任务1 餐饮服务概述Task 1: An Overview of Catering Services;情境导入;01/;1.服务的概念 The concept of service 服务是一种态度，是在特定的时间和地点及时去了解并提供客人所需，让客人有宾至如归的感觉。服务必须是发自内心、表现于外的具体呈现。 Service is an attitude of knowing and providing what guests need at a specific time and place to make them feel at home. The service impulsion must be from the heart, manifests in the outside concrete appearance. ;一、餐饮服务的概念及特性 The concept and characteristics of catering services;1.服务效率 Service efficiency 2.适时服务 Timely service 3.与客人沟通良好 Good communication with guests 4.服务一致性 Consistency of service 5.良好的服务态度 Good service attitude 6.具备专业知识 Professional knowledge of service personnel 7.服务具有弹性 Flexibility of service 8.建立顾客反馈系统 Establishment of customer feedback system;三、餐饮部组织架构 Organizational structure of food and beverage department ;三、餐饮部组织架构 Organizational structure of food and beverage department ;三、餐饮部组织架构 Organizational structure of food and beverage department ;任务作业 Project assignments ;感谢您的观看