职场实用英语交际教程（初级）——Unit 4.pptxVIP

;Learning objectives;Unit Outline;Scenario;What common problems might customers have? slow speed; short battery life… Could you suggest some solutions for these problems? If so, what? update the system; don’t use the digital devices when they are charged… ; What information do we need to get from customers? customers’ personal information; details about the products… How do we communicate with customers politely and appropriately? listen to their complaint patiently; respond quickly… ;Vocabulary 1. Nick Brown, a new technician in the company, is responsible for responding