商务职场英语.pptxVIP

商务职场英语第1页/共118页 Unit 2 Selling is what it’s all about Lesson 1 Have you got what it takes? Lesson 2 How do you do it? Lesson 3 Sales have increased by 20% Lesson 4 Dealing with the customer Lesson 5 Dealing with complaints Lesson 6 Buying and selling on the InternetEXIT第2页/共118页 Unit 2 Selling is what its all aboutAdditional ResourcesUnit TestReadingResourcesAdditional ActivitiesWritingResourcesGrammarResourcesEXIT第3页/共118页 In pairs or small groups, discuss these statements.aSelling is about sticking your foot in the door and making a speech.To be a good salesperson it helps if you like people.It is essential to like what you are trying to sell.Selling is always fun. A salesperson needs to have a lot of initiative.In your notebook, make a list of the things that you think make a good salesperson. Then compare your ideas with a classmate’s.b Lesson 1  Have you got what it takes?第4页/共118页 Read the text and evaluate your personality in terms of the characteristics mentioned. Then compare and discuss your ideas in pairs.cA suitable personality for the job We are all a mixture of different characteristics. A person does not have just one type of personality or another, though people do show a tendency to be one way rather than the other. There are many ways to analyze personality. Here we will consider just four. The first, Type A personality tends to be highly driven and may be very competitive. Type As generally like to get recognition for their achievements, they can be very independent, and they may also be direct and to the point. They are likely to be very focused, persistent, and decisive. 第5页/共118页 While the Type B personality, like A, is quite extroverted, he or she is often much more sociable, and likes to party and have a good time even while working. Types C and D, on the other hand,