HND商务沟通技巧outcome.docxVIP

商务沟通技巧报告 outcome Communication: Analysing and Presenting Complex Communication Unit Student Guide DE3N 34 Outcome 2 1.0Introduction 2.0Procedure 3.0Customer service Contents 3 3 3 3.1 What is customer service? 3 Daily life 3 Dormitory 4 Canteen 4 The university hospital 5 Teaching and studying 5 PAGE PAGE 11 Facility 5 Teachers strength 6 Professional curriculm 6 Career Prospects 7 Extracurricular activity 8 Student activity center 8 Sports activity 8 7.0 Conclusion 9 8.0Bibilgraphy 10 9.0 Appendices 11 1.0 Introduction This report is for assessment in the Communications unit of the Higher National Certificate in customer service. The aim of this report is to investigate the way in which customer services of Nankai University. The objectives of the report are to define what customer service is and to look at how customer services provided in Nankai University. 2.0 Procedure To source this report: A number of books on customer surveys were consulted. Information on customer surveys was taken from internet websites. Information was gathered from an interview with the Nankai University students. Customer surveys what is customer surveys? Customer service is a customer oriented values, its integration and management in the pre-set the optimal cost - service portfolio of all the ingredients of a customer interface. Broadly speaking, any can improve customer satisfaction contents belong to customer service scope. Daily life Dormitary As for the specific accommodation, Nankai there are two places to stay, a district in the South Park Xiangyu, a hospital in the north campus of Nankai. Undergraduate: RuXi dormitory building 5 and earth, spread the bed, bunk bed desk. One floor has a bathroom. The second floor 6 beds, bunk. 4 Building IV Room, capped a bed, bunk bed is the desk, every house with a separate pit. Campus dormitory 6 beds, bunk beds.To the headquarters, 21 residential apartments and the Western better conditions, a large unit in sets of 4-5 4 earth, abo