大型三甲医院SPD服务运营商绩效评价及提升研究.pdfVIP

2023年 第5期 物流工程与管理 经济与管理 第45卷总第347期 LOGISTICS ENGINEERING AND MANAGEMENT doi： 10.3969/j.issn. 1674 -4993.2023.05.027 大型三甲医院SPD服务运营商绩效评价及 提升研究 □霍刚J孟莎1,胡欣雅S童昭辉彳,周克明 （1 •中南大学湘雅医院，湖南 长沙410008；2,湖南工商大学，湖南 长沙410205； 3 .德荣医疗科技股份有限公司，湖南 长沙410007） 【摘 要】为践行国家医改要求，满足医院精细化管理内在需求，推动公立医院高质量发展，近年来我国众多大型三甲 医院开始引入SPD服务模式 。文中以SPD服务模式的代表性运营商DR公司为例，运用AHP法与模糊综合评价法相结合 的技术方法对DR公司的绩效评价及提升进行研究，期望为医院SPD服务模式及服务运营商管理提供重要参考借鉴。 【关键词】SPD服务运营商;绩效评价;AHP法;模糊综合评价法 【中图分类号】R197.32 【文献标识码】A 【文章编号】1674 -4993(2023)05 -0112 -04 Performance Evaluation and Improvement Research of SP Service Operators in Large - scale Grade A Tertiary Hospitals □ HUO Gang1 ,MENG Sha^HU Xin-ya2 JONG Zhao - hui3 ,ZHOU Ke - ming3 (1. Xiangya Hospital Central South University, Changsha 410008； 2. Hunan University of Technology and Business,Changsha 410205； 3. Derom Medical Technology Co. ,Ltd. ,Changsha410007,China) [Abstract] In order to carry out the national medical reform, satisfy the internal need of fine management of hospitals, and promote the high - quality development of public hospitals, in recent years, many large - scale grade A tertiary hospitals in our country began to introduce SPD service mode. This article takes the representative SPD service operator, DR Company, as an example, to study the performance evaluation and promotion of DR Company by using the combined method of AHP method and fuzzy comprehensive evaluation method, hoping to provide important references for SPD service mode of hosptials and SPD service operator management. [Key wo