XXX《商务英语4》形考任务2参考答案.docxVIP

XXX《商务英语4》形考任务2参考答案 1、B。Yes。Im Jack。Thanks for calling。What can we do for you? 2、B。It is about 15 kilometers. 3、A。watching TV or playing cards. 4、B。to make. 5、A。XXX. 6、No XXX. 二、阅读理解题（每题10分，共5题） 1、删除该段落，因为没有提供任何信息。 2、改写后：According to the article。there are four main reasons why customers leave a business: poor customer service。high prices。lack of n to customers needs。and XXX. 3、改写后：XXX。XXX feedback。XXX. 4、删除该段落，因为没有提供任何信息。 5、改写后：XXX on building customer loyalty。rather than just attracting new customers。XXX. 三、简答题（每题20分，共2题） 1、改写后：XXX? 2、改写后：Why is building customer XXX businesses。and how can they achieve this? 7、—The client said he had to send a monitor back three times before the problem was solved。Do you have a reason for this? Well。I XXX the quality of our customer service. 8、However the n may be。make sure that you dont leave your customer with an XXX. 9、If things have gone wrong。the person youre talking to will want to know the reasons. 10、XXX. 11、—How do you calculate the fee if we ask you to move the office furniture? We can give you a 10% discount. 1.True: XXX good customer service to XXX. 2.False: The article does not n anything about the impact of customer service on sales. 3.True: XXX good customer service can lead to customer loyalty and repeat business. 4.True: XXX a business if they have a positive customer service experience. 5.False: The article does not discuss the role of technology in customer service. Working in customer service can be challenging。especially when it XXX Performance Indicators (KPIs)。One crucial aspect of a customer service KPI is the Feel Good Factor, XXX. To achieve this。it is essential to have a thorough understanding of the products or services you are offering。You should be an expert in your field and be XXX may have。If you dont know the answer。its okay to admit it。but always follow up with a promise to find out or XXX. Another critical factor in XXX needs and offer assistance before they even ask for it。This can include provi