ZZ-34 2023年海南省职业院校职业技能⼤赛学生技能竞赛酒店服务赛项英语口试题库.docxVIP

英语口试参考题库 一、餐饮服务情景应答及答题要点 1. Q: Inform the guest that the restaurant is fully booked this evening, and suggest him to book a table for tomorrow evening. A: Im sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening. 2. Q: Can you explain the terms of breakfast both for adults and children in the hotel? A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6. 3. Q: Ask the guest his preference for juice. A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice. 4. Q: Ask the guests if they have a reservation with your restaurant. A: Good evening. Do you have a reservation? 5. Q: How do you respond to a guest’s complaint about the dish being too salty? A: I will apologize and say: “Let me organize another dish for you”. 6. Q: What would you do when the guest complains that the restaurant is too noisy? A: I will apologize and say “let me see if we can find a table on the other side of the restaurant, it is a bit quiet there.” 7. Q: What would you say when you are recommending something to the guest? A：May I recommend this one, madam? / May I suggest you try this one, sir? 8. Q: What information do you give when introducing your restaurant to the guest? A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant. 9. Q: What would you say to the guest when you are recommending your house specialty? A: Would you like to try our house specialty? Its very popular among our guests. 10. Q: If a guest wonders whether he could smoke at the bar, what will you probably say? A: I will say Sorry, sir. Our bar is non-smoking. But we have smoking area outside the bar over there. 11. Q: The guests need a table for 4, and they would like to dine somewhere quiet. A: Very well. This way please. Here’s a window table for four overlooking the l