酒店服务题库-中餐宴会摆台与服务---英语口试题库.docxVIP

中餐宴会摆台与服务英语口试题库

情景应答及答题要点：

1.Q:Asktheguestsiftheyhaveareservationwithyourrestaurant.

A:Goodevening.Doyouhaveareservation?

2.Q:Howdoyoucheckupontheguest’snameofthereservation?

A:Goodevening.Underwhosenamewasourreservationmade?

3.Q:Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.

A:Verywell.Thiswayplease.Here’sawindowtableforfouroverlookingthelake.It’sveryniceandquiethere.

4.Q:Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?

A:Sure,weofferbreakfastattherateof128RMBforeachadult,andit’sfreeofchargeforchildrenunder6.

5.Q:TheguestswouldlovetotrysomeChinesefood,andtheyaskforyouradviceonwheretohaveadinnerparty.

A:TheRoseRestaurantofourhotelservesverygoodChinesefood.It’sonthe2ndFloor.

6.Q:Telltheguesthowtherestaurantwillholdthetableforthedelayedguests.

A:Usually,weholdthereservedtableforfortyminutesforourguests.So,pleasebesuretoarrivebefore6:40thisevening.

7.Q:Greettheguestsandcheckuponthemtoseeiftheyareenjoyingthefood.

A:Goodevening,iseverythingtoyoursatisfaction?Areyouenjoyingthefood?

8.Q:Informtheguestthattherestaurantisfullybookedthisevening,andsuggestthathebookatablethesametimetomorrowevening.

A:I’msorry.Wearefullybookedthisevening.Howabouttomorrow?Westillhavesomenicetablesavailablefortomorrowevening.

9.Q:Askthegueststheirpreferencefortheeggdishes.

A:Howwouldyouliketheeggsdone,ScrambledEggs,FriedEggsorOmelets?

10.Q:Asktheguestsifthey’dliketowaitawhileintheloungeuntilthetableisavailable.

A:Wouldyouliketohaveaseatandrestintheloungeforamoment？We?llseatyouassoonasthetableisready.

11.Q:Askthegueststheirpreferenceforfood,Chinese,Western,JapaneseorKorean.

A:Whichstyleofcuisinewouldyouprefer?We