外贸邮件回复模板.docx

外贸邮件－史上最全的回复询盘模板

未付款订单Dear$buyer,

WehavegotyourorderofXXXXXX。Butitseemsthattheorderisstillunpaid.IftheresanythingIcanhelpwiththeprice,size,etc.,pleasefeelfreetocontactme.Afterthepaymentisconfirmed,Iwillprocesstheorderandshipitoutassoonaspossible.

Thanks！BestRegards

$myname

译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！

提示：请根据您产品自身特点对描述内容进行修改。

已付款订单Dear$buyer,

YourpaymentforitemXXXXXXXXXXXXXXhasbeenconfirmed.WewillshipyourorderoutwithinXXXbusinessdaysaspromised.Afterdoingso,wewillsendyouane-mailnotifyingyouofthetrackingnumber.Ifyouhaveanyotherquestions,pleasefeelfreetoletmeknow.Thanks!

BestRegards

$myname

译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！

提示：请填上您的订单号和发货天数。

发货后

Dear$buyer,

TheitemXXXXXXXXXXXXXXyouorderedhasalreadybeenshippedoutandthetrackingnumberisXXXXXXXXXXXXXX.Theshippingstatusisasfollows:XXXXXXXXXXXXXX.Youwillgetitsoon.Thanksforyoursupport!

BestRegards

$myname

译文：订单号为XXXXXXXXXXXXXX的货物已经发货，发货单号是XXXXXXXXXXXXXX，运输方式是XXXXXXXXXXXXXX，订单状态是XXXXXXXXXXXXXX。您将会很快收到货物，感谢您的支持和理解。提示：请填写订单号、发货单号、运输方式和发货日期。

询问是否收到货Dear$buyer,

AccordingtothestatusshownonEMSwebsite,yourorderhasbeenreceivedbyyou.If

youhavegottheitems,pleaseconfirmiton.Ifnot,pleaseletmeknow.Thanks！BestRegards

$myname

译文：EMS网站显示您已收到货物。如果您已收到货物请到敦煌网确认，如果有问题请告知我。谢谢！

提示：可根据您货物的实际情况进行更改。

客户投诉产品质量有问题Dear$buyer,

Iamverysorrytohearaboutthat.SinceIdidcarefullychecktheorderandthepackagetomakesureeverythingwasingoodconditionbeforeshippingitout,Isupposethatthedamagemighthavehappenedduringthetransportation.ButI’mstillverysorryfortheinconveniencethishasbroughtyou.IguaranteethatIwillgiveyoumorediscountstomakethisupnexttimeyoubuyfromus.Thanksforyourunderstanding.

BestRegards

$myname

译文：很抱歉听到发给您的货物有残损，我在发货时再三确定了包装没