原创力文档WelcomeUnit2UnderstandingeachotherReading
Lead-inHowDoWeUnderstandEachOther?Tounderstandmyfriendsandrelations,Ineedtospendtimewiththem–notonlyextraordinarytime.likeinaclass,buttimeinsimplethings.?
Wehavetwoearsandonemouthsothatwecanlistentwiceasmuchaswespeak.—Epictetus
我们有两只耳朵和一个嘴巴，所以我们可以听到的是我们所说的两倍。——爱比克泰德
WatchthevideoandfigureoutDavid’sandJack’sproblemrespectively.HeneverreallylistenstowhatJackissayingandonlythinksofhimself.HecannotgetDavidtolistentowhatheissayingandgetsangrywithDavidfornotlisteningtohim.
1.WhatwouldyoudoifyouwereDavidorJack?2.Whatkindsofcommunicationproblemshaveyouencountered?
Pre-reading
While-reading
Thelecturetranscriptbelowisabouteffectivecommunication.
Reactreacttosth.对某事做出反应reacton对……起反应、有影响Gentlebegentlewith对……温柔gentlesmile/nature/music温柔的微笑/温和的性情/柔和的音乐把某事物理解为……状语从句的省略
编译信息encodeamessage作为回应把……称为……Instantfeedback即时反馈一位非常称职的沟通者文化背景沟通渠道
关注某事正在被讨论的问题手臂交叉于胸前不信任或分歧关于，至于阐明信息直截了当的方式
Readcarefullyandanswerquestions.Para4Whyisthebodylanguageofvitalimportance?ReasonsExamplesYourbodylanguageTheotherperson’sbodylanguageItrevealsalotaboutyourthoughtsandattitudes.Makesureitclearlysupportsthemessageyouwanttodeliver.
Itgivesyoucluesastowhethertheconversationisgoingwellornot.Whenyounoticeachangeintheotherperson’sbodylanguage,youshouldadjusthowyouarecommunicatingaccordingly.
Asmileshowsyouareattentivetotheissuesbeingdiscussed,whilelookingawaywithyourarmsfoldedcanindicatedisinterestandcreatedistrustorfriction.
Ifsomeonelooksatyouwithaconfusedexpression,thiscouldindicatethattheyhavenotcompletelyunderstoodyourpoint.Thenyouwillneedtoclarifyyourmessagebeforemovingon.
同理心的价值让某人参与讨论换位思考认真考虑某人的观点
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