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个人简历内容范文(篇一)
个人简历内容范文(篇一)RichardAnderson
1234,West67Street,
Carlisle,MA01741,
(123)-4567890.
OBJECTIVE:
SeekingapositioninCustomerServicewheremyextensiveexperiencewillbefurtherdevelopedandutilised.
EXPERIENCE:
CambridgeTelecommunications,Cambridge,MA
1999-Present
CustomerServiceManager
Responsibleforthesupervisionofastaffoftwenty-eightpeoplewithinthecustomerservicedepartment.
Responsiblefortherecruitmentandtrainingofcustomerservicerepresentatives.
Managedtheneeds/requirementsofhighrevenuecommercialaccountsthroughextensivefollow-upprocedures.
Successfulaccountretentionrecordof98%.
Performedmarketresearchsurveysamongstclientbasetoseekfeedbackonsalestechniques,follow-upmethodsandqualityofaftersalesservice.
Improvingcustomerservicebasedonclientfeedbackthroughthedevelopmentofnewpoliciesandprocedures.Successfullyhandledallpublicrelationsissues.
BraintreeDigitalInc.,Boston,MA
1996–-1999
CustomerServiceRepresentative
Providedsupporttothesalesteam,ensuringallsalesandserviceobjectivesweremet.
Responsibleforcustomerserviceinthedigitalequipmentdivision,dutiesincludedansweringcustomerqueries,problemsolvingandprovidingdetailedinformationonnewproducts.
Workedwithnewcustomersinthedevelopmentofnewaccountsandtheimplementationofnewsystems.
Assistedinthedevelopmentofnewpoliciesandprocedures.
Assistedinthetrainingofnewcustomerservicerepresentativesandassociates.
Performedmarketresearchsurveysoncustomerneedsandrequirements.
Preparedweeklysalesreportsforthesalesteamandsalesmanagement.
Generatedrepeatbusinessthroughsuccessfulclientfollow-up.
EDUCATION:
BostonCollege,Boston,MA
1994-1996
BSinSalesAndMarketingHollymountHighSchool,Cambridge,MA
1989-1994
HighSchoolDiploma
COMPUTERSKILLS:
MicrosoftWord,Excel,Access,PowerPoint,OutlookExpress.
MicrosoftWindowsXP
M
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