商务英语复习题.docVIP

商务英语复习题

YouaretheManagerofasmallprintingcompany.Anewemployee,MarkMcCabe,isjoiningyourcompanyon10thMay.

?Writeashortmemotoyourofficeadministrator

*Sayingwhoisstartingworkandwhen:

*TellinghimwhatMarkMcCabe’sdeskshouldbeput.

*SuggestingwhereMarkMcCabe’sjobwillbe

??Write30----40wordsonyourAnswerSheet

Yourcompanyhasreceivedalotofcriticismofitstelephoneservice.Youlookedintothemostcommoncomplainsandmadethefollowingnotes:

*Phonelefttoringtoolongbeforeanswering.

*Callsansweredimpolitely,e.g.just‘hello’.

*Transferringcallsautomaticallytocolleague------oftencolleaguedoesn’tknowaboutthetransfer,orhowlongitwillbe.

*Takingmassages-----someemployeesnotwritingmessagesdown(date,time,caller’snameandnumber).

TheServicesDirectorhasaskedyoutowriteamemotocallstaffonrecommendedtelephoneprocedure.

Writethememoinabout100---120words,explaininghowstaffshouldusethephone.Usetheinformationinyournotesabove.

WriteonyourAnswerSheet

Youworkforacompany,whichproduceslaserprinters.Youarevisitinganothercompany,Softcell,tobuysomecomputersoftwareforyourdepartment.Theyhaveexpressedaninterestinyourcompany’sprinterandyouwouldliketotaketwentybrochuresandthreesampleprinterswithyou.

*WriteashortnotetoMr.JimAsana,thesalesmanager.

*Askforhispermissiontotaketheseitems.

*Explainwhyyouwantthem.

*Mentionthetimeanddatewhenyouwanttocollectthem.

Write30----40wordsonyouranswersheet.

商务英语复习题参考答案格式

To:OfficeAdministrator

From:Manager

Date:

Subject:NewEmployee

Anewemployee,MarkMcCabe,willjoinuson10thMay.HewilltakechargeoftheSalessection.WouldyoupleasearrangehisdeskintheroomofSalessection.

To:AllStaff

Subject:Recommendedforallstafftoknowweshouldusephones,becausewehavereceivedsomanycomplaintsfromourcustomers.??