金融服务客户示例美国银行美林证券omura雷曼achovia in fsitibcocep.pptx

下载文档

0
0
约3.87千字
约 11页
2024-08-30 发布于北京
举报
版权申诉
保障服务

金融服务客户示例美国银行美林证券omura雷曼achovia in fsitibcocep.pptx

1、本文档共11页，可阅读全部内容。
2、原创力文档（book118）网站文档一经付费（服务费），不意味着购买了该文档的版权，仅供个人/单位学习、研究之用，不得用于商业用途，未经授权，严禁复制、发行、汇编、翻译或者网络传播等，侵权必究。
3、本站所有内容均由合作方或网友上传，本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺！文档内容仅供研究参考，付费前请自行鉴别。如您付费，意味着您自己接受本站规则且自行承担风险，本站不退款、不进行额外附加服务；查看《如何避免下载的几个坑》。如果您已付费下载过本站文档，您可以点击这里二次下载。
4、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等，请点击“版权申诉”（推荐），也可以打举报电话：400-050-0827(电话支持时间：9:00-18:30)。

FinancialServicesCaseStudies

SampleFinancialServicesCustomersCustomerGFIBankofAmerica(Merrill)INGTDSecuritiesNomura(Lehman)WachoviaDeutscheBankFidelityWellsFargoCitigroupSociétéGénéraleKeyAreasProgramTradingTradeLifecycleMonitoringRealTimeOperationalandMarketRiskCustomerInteractionManagement:ProductUp/Cross-sellEnterpriseFraudDetectionMarketDataProcessingTransactionCostAnalysisComplianceManagementMarketSurveillance

TIBCO’sUniversalSOA/EDA-basedSTPPlatform

ProjectCaseStudy–FinancialB2BSmartRouterBusinessEventsorchestratesexposedservicesTIBCOPlug-inforSWIFTtotransformandvalidatemessagesSmartmapperfordestinationroutingtablesJMSconnectionstoMQSA(MQforSWIFTAlliance)LogDatabaseforreconciliationandKPIdataAdapters(builtonBW)togetdatainandoutofapplicationsandtransformtocanonicalformat

5PredictiveCustomerInteractionManagementRelevantRequiresknowledgeofcustomer,currentfinancialstatus,historyofinteractions,soft-data(e.g.lifeevents).Thisinformationmustbereadilyavailableeitherinreal-timeorasbatch.AdvicePromotions/campaignsthataretargetedataparticularcustomer(e.g.travelinsurancepromotion,sessionw/financialadvisor)WhiletheyinteractWhatevertheinteraction(servicecallormortgagequoterequest)Relevantadvicemustbegeneratedwhilethecompanyhasthecustomer’sattentionInreal-timewithinattentionspan(e.g.whilecustomerisonthephone,on-line,etc.)AcrossmultiplechannelsToproviderelevant(cross-selling)advicetocustomerswhiletheyinteractwithacompanythroughvariouschannels.

6Real-TimeFraudDetectionCharacteristicsoffraudContinuousbehaviorchangesExponentialgrowthratesUnpredictability,sophisticatednewfraudtechniques.StopfraudulentIPaddressesinitstracksNewAccountSetupOnlineRegistrationsCreateaccessprofilesthatverifyuseridentityforeverytransactiontopreventhijackinginitstracks.Phishing,pharming