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旅游饭店服务技能大赛服务英语题库(分工种考核)--第1页
旅游饭店服务技能大赛服务英语题库(分工种考核)
一、前台接待员:
1.Howwouldyougreetaguestwhojustarrivedatthehotel?
2.Listthreeessentialskillsrequiredforafrontlinereceptionist.
3.Howwouldyouhandleaguestcomplaintaboutanoisyroom?
4.Namethreethingsyouwouldaskforwhencheckinginaguest.
5.Howwouldyouhandleasituationwhereaguestrequeststo
changetheirroom?
二、客房服务员:
1.Howdoyouensurethecleanlinessandtidinessofaguestroom?
2.Howwouldyouhandleasituationwhereaguestrequestsextra
towelsortoiletries?
3.Describetheprocessofturningdownaguestroominthe
evening.
4.Howwouldyouhandleasituationwhereaguestreportsa
malfunctioningelectricalapplianceintheroom?
5.Howdoyouensureguestprivacywhileperformingyour
housekeepingduties?
三、餐厅服务员:
1.Howdoyoutakeaguestsorderefficientlyandaccurately?
2.Howwouldyouhandleasituationwhereaguestcomplains
aboutthefoodquality?
3.Describeasituationwhereyoudidnothaveacertainmenuitem
availableandhowyouhandledit.
旅游饭店服务技能大赛服务英语题库(分工种考核)--第1页
旅游饭店服务技能大赛服务英语题库(分工种考核)--第2页
4.Howdoyouaccommodatespecialdietaryneedsorrestrictions
ofguests?
5.Describehowyouhandlefast-pacedserviceduringpeakhours.
四、厨师:
1.Describeproperfoodhandlingandstorageproceduresina
commercialkitchen.
2.Howdoyouensureefficiencyandspeedinthekitchenwhile
maintainingquality?
3.Howdoyouhandleasituationwhereaguestrequestsadish
modificationorsubstitution?
4.Describeatimewhenyouhadtoresolveaconflictwitha
coworkerinthekitchen.
5.Howdoyouprioritizeandhandl
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