旅游饭店服务技能大赛服务英语题库(分工种考核).pdf

旅游饭店服务技能大赛服务英语题库(分工种考核)--第1页

旅游饭店服务技能大赛服务英语题库（分工种考核）

一、前台接待员：

1.Howwouldyougreetaguestwhojustarrivedatthehotel?

2.Listthreeessentialskillsrequiredforafrontlinereceptionist.

3.Howwouldyouhandleaguestcomplaintaboutanoisyroom?

4.Namethreethingsyouwouldaskforwhencheckinginaguest.

5.Howwouldyouhandleasituationwhereaguestrequeststo

changetheirroom?

二、客房服务员：

1.Howdoyouensurethecleanlinessandtidinessofaguestroom?

2.Howwouldyouhandleasituationwhereaguestrequestsextra

towelsortoiletries?

3.Describetheprocessofturningdownaguestroominthe

evening.

4.Howwouldyouhandleasituationwhereaguestreportsa

malfunctioningelectricalapplianceintheroom?

5.Howdoyouensureguestprivacywhileperformingyour

housekeepingduties?

三、餐厅服务员：

1.Howdoyoutakeaguestsorderefficientlyandaccurately?

2.Howwouldyouhandleasituationwhereaguestcomplains

aboutthefoodquality?

3.Describeasituationwhereyoudidnothaveacertainmenuitem

availableandhowyouhandledit.

旅游饭店服务技能大赛服务英语题库(分工种考核)--第1页

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4.Howdoyouaccommodatespecialdietaryneedsorrestrictions

ofguests?

5.Describehowyouhandlefast-pacedserviceduringpeakhours.

四、厨师：

1.Describeproperfoodhandlingandstorageproceduresina

commercialkitchen.

2.Howdoyouensureefficiencyandspeedinthekitchenwhile

maintainingquality?

3.Howdoyouhandleasituationwhereaguestrequestsadish

modificationorsubstitution?

4.Describeatimewhenyouhadtoresolveaconflictwitha

coworkerinthekitchen.

5.Howdoyouprioritizeandhandl