流程再造管理学名词解释.pdf

流程再造管理学名词解释

英文回答：

BusinessProcessReengineering(BPR)isamanagement

approachthatfocusesonredesigningandimprovingbusiness

processeswithinanorganizationtoachievesignificant

improvementsinperformance,efficiency,andeffectiveness.

Itinvolvestheanalysisandrethinkingofexisting

processes,withtheaimofeliminatingunnecessarysteps,

reducingcosts,andincreasingcustomersatisfaction.

BPRtypicallyinvolvesacompleteoverhaulofexisting

processes,ratherthanmakingincrementalchanges.It

startswithathoroughunderstandingofthecurrent

processesandtheirshortcomings.Thisisfollowedbythe

identificationofopportunitiesforimprovementandthe

developmentofanewprocessdesignthataddressesthese

opportunities.

ThekeyprinciplesofBPRinclude:

1.Processorientation:BPRemphasizestheimportance

ofviewinganorganizationasacollectionof

interconnectedprocesses,ratherthanindividualfunctions

ordepartments.Thisenablesaholisticapproachtoprocess

improvement.

2.Radicalredesign:BPRadvocatesforradicalchanges

toexistingprocesses,ratherthanmakingsmalladjustments.

Thisofteninvolvesquestioninglong-standingassumptions

andchallengingtraditionalwaysofdoingthings.

3.Customerfocus:BPRplacesastrongemphasison

understandingandmeetingcustomerneeds.Thegoalisto

designprocessesthatdelivermaximumvaluetocustomers

andenhancetheiroverallexperience.

4.Useoftechnology:BPRrecognizestheroleof

technologyinenablingprocessimprovement.Itleverages

technologytoautomateandstreamlineprocesses,

eliminatingmanualtasksandimprovingefficiency.

5.Cross-functionalcollaboration:BPRencourages

collaborationandcooperationacrossdifferentfunctions

anddepartments.Thishelpstobreakdownsilosandensure

thatprocessesaredesignedandimplementedina

coordinatedandintegratedmanner.