IT职业英语(第二版）课件：Communicate Online.ppt

Exercise4Listentothedialogueagainandfillinthenotesoutline.1. TheChenLiniscalling_________about_________.2. ThenetworkadapterinthecomputerofChenLinis_____________.3. Michaelconsideredthequestionto_________________andnotdirectlyanswer.4. Finally,Michael__________________tosolvetheproblem.Transcript1(Ring~~~~~~)Kevin: CreativeSoftware.Hello,whatcanIdoforyou?Customer:Hello,thisisChenLin.Ijustboughtapersonalcomputerproducedbyyourcompany.ButIhavenoideahowtoaccesstheInternet.Canyouhelpme?Kevin: Doyouhaveanyproblemwiththenetworkadapterorsomething?Customer:No,thereisnotingwrong.Bytheway,whatisanetworkadapter?IhavenoideahowtousemycomputertoaccesstheInternet.Canyoutellmehowtodothat?Kevin: Ifyouwanttoknowaboutthefundamentalsofnetworkoperations,IwouldadviseyoutoreadourUsers’Manualfirst.Therearedetailedexplanationsinit.Customer: Well,ifyousayso,Iwillreadthatfirst.Thanks.Kevin: You’rewelcome.Thankyouforyourcalling.Listening2

CreatingawirelessconnectionKevin是一家电脑公司客户服务部门的员工，一天他接到一位客户的电话，咨询如何创建无线网络连接。他该如何答复呢？Transcript2(Ring~~~~~)Kevin: Hi,CreativeSoftwareCorporationCustomerSupport.CanIhelpyou?Customer:Hi,Goodmorning.IamtryingtousethewirelessLANonmyWindowsXPsystem.butIcan’taccessthenetwork.Pleasetellmehowtoenabletheconnection.Kevin: YoushouldfirstcheckwhetheryouroperatingsystemhasrecognizedyourWLANadapter.CheckitinyourDeviceManager.Customer:Oh,Ichecked.Everythingisfine.Kevin: Thenyoushouldtrytoconfigureitthecorrectway.OpenPropertiesinterfaceforTCP/IPinyouradapterPropertiespage,andletthesystemautomaticallyobtainitsIPandDNSaddress.Customer:Iunderstand.Iwilltrytodothat.ThanksKevin: Anytime.Thankyouforyourcalling.Dictationproducts’modelsandkeyterms(Ring~~~~~)A:____