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CONSUMERSBRANDS

Targetaudience:Digitalbanking

usersinJapaConsumerInsightsreport

June2024

ConsumerInsightsTargetAudienceReport

Introduction

ReportoverviewConsumerInsightsGlobalmethodology

(1)

Thisreportanalysesconsumerswhoanswered

’’Mobile(smartphone/tablet)’’or’’Online(PC/laptop)’’tothemulti-pickquestion’’Howdoyouprocessyourbankingmatterswiththebankthatyouprimarilyuse(e.g.transactions)?’’.

ThereportoffersthereaderacomprehensiveoverviewofdigitalbankingusersinJapan:whotheyare;whattheylike;whattheythink;andhowtoreachthem.Itprovidesinsightsontheirdemographics,lifestyle,opinions,andmarketingtouchpoints.Additionally,thereportallowsthereadertobenchmarkdigitalbankingusersinJapan(’’targetaudience’’)againsttheaverageJapaneseconsumer,labelledas’’allrespondents’’inthecharts.

ThereportisupdatedquarterlyandisbasedondatafromtheConsumerInsightsGlobalsurvey.

Design:OnlineSurvey,splitquestionnairedesignDuration:approx.15minutes

Language:officiallanguage(s)ofeachcountrywithAmericanEnglishofferedasanalternative

Region:56countries

Numberofrespondents:

•12,000+forcountrieswiththeextendedsurvey(includingJapan)

•2,000+forthebasicsurvey

Sample:Internetusers,aged18–64,quotassetongenderandage

Fieldwork:

•ContinuousfromJanuarytoDecember

•Countriesthatreceivetheextendedsurveyareupdatedfourtimesayear

2

Notes:(1):Seethefullmethodologyforadetailedoverviewofthestudydesign

Sources:

ConsumerInsightsGlobalasofJune2024

DigitalbankingusersinJapan

Managementsummary:keyinsights

DemographicprofileConsumerlifestyleConsumerattitudesMarketingtouchpoints

42%ofdigitalbankingusersarepartofGenerationX.

59%ofdigitalbankingusersaremale.38%ofdigitalbankingusershaveahigh

annualhouseholdincome.

Digitalbankingusersaremorelikelytoliveincitiesandurban