饭店情景英语（第二版）课件：Check Out 退房.ppt

预期离店II.WorkingProcedurePREV.BACK前厅(R:ReceptionistG:Guest)R:Goodmorning,Reception.CanIhelpyou?G:Yes.Hello.ThisisRoom2222,Lewisspeaking.Iwanttocheckoutnow.Pleasepreparemybillandsendabellboytocollectmyluggage.R:Certainly,Mr.Lewis.YouareinRoom2222?G:Yes,that’sright.R:Iwillsendabellboyatonce.Whenyoucomedowntothelobby,pleasegototheCashierDesktopayyourbill.Iwillaskthemtoprepareitnow.G:Thankyou.R:You’rewelcome,Sir.III.DialoguesBACKNEXTDialogue1前厅OrG:Iwanttocheckoutnow,please.R:PleasegototheCashierDeskoverthere,Sir.Theywillhelpyou.G:Thankyou.III.DialoguesPREV.NEXT前厅R:Goodmorning,Sir.MayIhelpyou?G:Yes.I’dliketocheckoutplease.R:Certainly,Sir.Yournameandroomnumberplease.G:3314.Simon.R:3314?Onemomentplease,Sir.I’llgetyourbill.Yes,Mr.Simon.Hereisyourbill.ThetotalisRMB1200yuan.Youaregoingtopaybycash,right?G:Bycash,please.III.DialoguesPREV.NEXT前厅(R:ReceptionistG:Guest)Dialogue2R:YouhaveRMB2000yuaninyouraccount/YouhaveadvancedpaymentofRMB2000yuanwhenyoucheckin.MayIhavethedepositreceiptback?G:Yes.R:Thankyou,Sir.Hereisyourchangeandreceipt,Mr.Simon.G:Thankyou.R:You’rewelcome,Sir.Haveapleasantjourney.III.DialoguesPREV.NEXT前厅(R:ReceptionistG:Guest)R:Goodmorning,Sir.CanIhelpyou?G:Goodmorning.Yes,we’vecheckedout,butweneedgodowntownshopping.Somaywedropourbaggagehere?R:Certainly,Sir.Yourroomnumberplease?G:It’s203.R:OK.HowmanypiecesofbaggagedoyouhaveSir?III.DialoguesPREV.NEXTDialogue2前厅G:We’vegot3piecesinall.R:Noproblem.I’llaskthebellboytohelp.G:Thankyou.R:You’rewelcome,Sir.Here’syourbaggageclaimtag.Enjoytheday!III.DialoguesPREV.BACK前厅TipsForService一、解释收费栏目1.客人对收费栏目有异议时,会询问某个收费栏目,服务人员应耐心回答