大语言模型驱动的AI新时代中电信运营商的思考与实践.pdf

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Contents

Acknowledgement3

Abstract4

Preface4

KTsAITransformationutilizingAgentandData4

NTTDOCOMOsStrategicJourneytowardsDigitalTransformationandEnhanced

CustomerExperience5

ChinaMobilesTransitiontoAI+toAmplifyScaleEmpowerment5

1LLMAdoptionStrategiesinIndustry6

2EmergingChallengesandTechnicalForesights7

2.1AIApplicationPerspective7

2.2DataFuelingPerspective9

3ApplicationToolingPlatforms11

3.1ChinaMobileJiutianLargeLanguageModelApplicationPlatform11

3.2DOCOMOLLMValue-AddedPlatform12

3.3KTSLM/LLMPlatform13

4GenerativeAIApplicationCases14

4.1GenerativeAIforNetworkOM14

4.2GenerativeAIforCustomerService17

5FutureOutlookandIndustrySuggestions21

6Abbreviations22

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Acknowledgement

SCFAwasestablishedin2011byChinaMobile,KoreasKT,andJapansNTT

DOCOMO,aimingtopromoteatripartitecooperationframeworkforglobaltechnology

standardsandindustryecosystems.

In2022,theAIWorkgroupwasestablished,focusingonthedevelopmentand

applicationofAItechnology,promotingtechnicalexchangesamongmember

companies,andguidingandfacilitatingtheapplicationandcooperationofAI

technologywithintheindustry.

ThisWhitePaperhasbeenproducedasacollectiveeffortwithintheSCFAAIWG,and

onitsbehalfthefollowingeditingteam(listedinalphabeticalorder):

ChinaMobile:

LingliDeng,BoYuan,XuefengZhao,XiangyangYuan,DiJin

KT