物业客户服务管理-P roperty customer service managemen87课件讲解.pptx

物业客户服务管理Propertycustomerservicemanagement

认识客户服务的含义Understandingthemeaningofcustomerservice

客户服务的含义Themeaningofcustomerservice根据客户本人的喜好使其获得满足Satisfycustomersbasedontheirpersonalpreferences使客户继续购买企业的产品或服务Enablecustomerstocontinuepurchasingthecompanysproductsorservices观点一（Viewpoint1）

客户服务的含义一方能够向另一方提供的行为或绩效（无形）Thebehaviororperformancethatonepartycanprovidetotheotherparty(intangible)只是一种技术或智力付出，服务不会产生物权Itisjustatechnologicalorintellectualinvestment,andservicesdonotgeneratepropertyrights观点二（Viewpoint2）客户服务的含义Themeaningofcustomerservice

客户服务的含义是企业与客户之间的互动Itistheinteractionbetweenenterprisesandcustomers是衡量企业绩效水平的一个标准Itisastandardformeasuringtheperformancelevelofenterprises以低廉方法给供应链提供重大的增值利益Providesignificantvalue-addedbenefitstothesupplychainthroughaffordablemethods观点三（Viewpoint3）客户服务的含义Themeaningofcustomerservice

客户服务的含义适当的时间和地点Appropriatetimeandplace适当的方式和价格Appropriatemethodsandprices适当的产品或服务Appropriateproductsorservices满足客户合理需求Meetingreasonablecustomerneeds企业和客户的价值都得到提升Thevalueofboththeenterpriseandthecustomerhasbeenenhanced客户服务的含义Themeaningofcustomerservice

客户服务的含义客户需求客户满意提供所需服务CustomerDemandCustomersatisfactionProvidetherequiredservices客户服务的含义Themeaningofcustomerservice

感谢您参与学习Thankyouforparticipatinginthelearning