任务三医院护士与协作人员的沟通情境三与护工的沟通课件.pptx

任务三医院护士与协作人员的沟通情境三与护工的沟通主讲人：刘慧卿副主任护师单位：湖南省人民医院Task3CommunicationbetweenhospitalnursesandcollaboratorsSituation3:CommunicationwithsupportworkersSpeaker:LiuHuiqing(DeputyChiefNurse)Unit:HunanProvincialPeoplesHospital

护士与医疗护理员（护工）的沟通障碍communicationbarriersbetweennursesandmedicalnurses(nursingworkers)情境要点二Situationpoint2

知识学习Knowledgelearning医疗护理员群体的特点1.年龄偏大，生活经验多2.受教育水平较低，没有专业基础CharacteristicsofmedicalnursingstaffOlder,morelifeexperienceLowlevelofeducation,noprofessionalfoundation

知识学习Knowledgelearning医疗护理员群体的特点3.综合素质有限，多注重经济效益4.共性需求——想在工作中获得尊重CharacteristicsofmedicalnursingstaffLimitedcomprehensivequality,paymoreattentiontoeconomicbenefitsCommonneeds-wanttoberespectedinwork

知识学习Knowledgelearning与医疗护理员沟通可能存在的障碍Possiblebarrierstocommunicationwithmedicalcaregivers抗拒专业指导Resistprofessionalguidance伤害自尊心hurtonesself-respect口服心不服Takeorallyandfeelunconvinced语言理解生活理解languageunderstandingLifeunderstanding

知识学习Knowledgelearning语气温和态度真诚MildtoneSincereattitude关心对方真诚建议CareforeachotherSincereadvice生活化语言以护理员为中心沟通LifelanguageNursecenteredcommunication步步为营引导认识、非指责式Stepbystepguideunderstanding,nonaccusatory

讨论discuss与医疗护理员沟通技能的重点是什么？Whatisthefocusofcommunicationskillswithmedicalcaregivers?